Technical Delivery Manager / Lead
Certified Scrum Master
Agile Coach
Agile DSDM Project Management / Prince 2
Togaf Certified Enterprise Architect
AWS Certified Cloud Practitioner – CLF-CO1
Microsoft Certified: Azure Fundamentals – AZ-900
Microsoft Certified: Azure Data Fundamentals -DP-900
Microsoft 365 Certified: Fundamentals – MS-900
Jira & Confluence Badges | Azure ADO Boards / DevOps
Methodology & Technology Agnostic
Agile Leadership | Business Agility | Business Process Engineering
SDLC | DevOps
AWS | Azure | Vmware | ETL | BI | ERP | CRM
ITIL 4 Foundation Passed| Service Management – SNOW – ITSM
Agile SCRUM Technical Ninja
Over 27 years of hands-on experience and skills by taking responsibility & leading a complex portfolio of Agile and Waterfall Projects & programmes for application development by Lean-Agile Leadership, as certified SCRUM Master Certified, TOGAF Enterprise Architecture, Agile DSDM Certified, Scale Agile SAFe5.1 (SDLC), PRINCE 2, Business Agility, ITIL to deliver more effective & efficient business operations and delivery. Leading diverse teams through a period of change if needed whilst working collaboratively within the organisation at all levels, both UK & Internationally across Government, NGOs, Charities, Memberships Org, Start-ups, Healthcare, Property & Housing, Sales, Operations, Engineering, Supply Chain, Finance, Manufacturing & HR.
Future personal development plan;
| Course / Study / Cert |
When Booked or Planned or Deadlines |
|
ITIL4SCDS, ITIL(R) 4 Specialist: Create, Deliver and Support
ITIL4PMPIC, ITIL(R) 4 Specialist: Plan, Implement and Control
|
Booked Nov 2024 19th NOV 21th Nov
Booked January 2025
|
|
Exam Ref – SC900 Microsoft Certified: Security, Compliance, and Identity
Fundamentals Course
|
Nov 2024 |
| SC-400 – Microsoft Certified: Information Protection and Compliance Administrator Associate |
Nov 2024 |
|
|
Nov 2024 |
| Azure AI Fundamentals |
Nov / Dec 2024 |
| AWS Certified AI Practitioner |
Nov / Dec 2024 |
| Microsoft Certified: Platform Fundamentals |
Jan 2025 |
| AWS Solution Architect |
March 2025 |
| AWS SysOps Admin |
March 2025 |
| Certified ISO 27001:2022 ISMS Foundation |
Jan 2025 |
My Career
2024
- As a Senior Product Manager at the UK Gambling Commission, I demonstrated expertise in product management by creating and delivering data-driven product roadmaps, defining MVPs, and ensuring continuous iteration.
- Leading as PO multidisciplinary teams of up to 40 members, providing strategic oversight and fostering a culture of Agile, Scrum, Azure DevOps, and user-centred practices. Engaging effectively with stakeholders, they set and communicated product visions and standards, proactively managed risks and dependencies, and solved problems within a strategic context, particularly in data management and architecture.
- I applied business analysis, user research, content, and UX design principles, ensuring compliance with WCAG. Large digital projects, such as Agile 101 and Azure DevOps 101, delivered websites and web applications for licensing and fee collection and managed data engineering and data-science initiatives.
- These efforts resulted in teams embracing Agile/Scrum methodologies, achieving faster deployments, reducing inefficiencies and defects, and establishing user journeys and service standards. They utilised technologies including Azure Cloud, Power BI, and Contentful CMS, effectively managing and collaborating within multidisciplinary teams to drive product and customer value.
- As a Delivery Manager (Data) at a homeless charity, key skills utilised included Agile coaching and workshop facilitation, cloud adoption guidance for Azure, and comprehensive data management practices.
- Key projects involved transitioning from Razor’s Edge CRM to Microsoft Dynamics and developing a new Azure Modern Data Platform.
- Outcomes included successful planning for the CRM transition, leading to better operational efficiency, implementation of an Empowerment Transformation approach, seamless data integration using Dataverse, and enhanced data governance with Microsoft Purview and MDM practices.
- Technologies used included Microsoft Dynamics, Azure, and Purview, with teams consisting of 10 core developers and a 20-member programme team.
2023
In this role, key contributions included adaptive planning, prioritisation, stakeholder engagement, and conflict resolution in a complex environment. A culture of open communication and collaboration was fostered, enhancing team dynamics and success. Active coaching and mentoring within the digital project management community supported professional development.
- Utilised skills encompassed Agile methodologies, GDS Agile Delivery, DDaT standards, Scrum, Kanban, IT Service Management, DevOps, Cyber Security, and more.
- Projects spanned data and platform engineering for Covid epidemiology, Covid-19 DataStore management, and rapid response to the Omicron variant, among others.
- Notable outcomes included 36 sprints, 20 production releases, resolving 3352 blockers and 2236 impediments, and extensive sprint planning and design sessions. Specific technologies included AWS, Azure, Jira, Confluence, and various project management tools.
- Teams ranged from 6 to 28 members, with collaboration involving suppliers like Deloitte, BAE Systems, and Accenture.
2021
- As an Enterprise Data Architect at SightSavers, key skills utilised included setting up enterprise and data architecture, developing a new reporting architecture, and managing data capture, ETL processes, and OLAP.
- Projects involved establishing a robust enterprise architecture framework, designing comprehensive data architecture, creating an advanced reporting system, developing a scalable data platform, and implementing a common data model.
- Outcomes included enhanced data management and reporting, improved decision-making through better insights, streamlined data processes, successful application migrations, and a stronger alignment between IT and business objectives.
- Technologies used included ETL tools like Pentaho and AWS Glue, OLAP tools, and cloud-based data platforms like AWS and Azure.
- The team consisted of 5 members.
Letchworth Garden City Heritage Foundation
Reporting to the CEO. Responsible for Leading, designing, implementing & documenting new information & data architecture including end-to-end design, configuration & deployment of solutions & software to enable the Foundation to fully utilise the potential of Office 365 & other related business software. Strong user design focus on the project, ensuring that stakeholders are actively engaged in the project development, design & implementation.
KEY ACHIEVEMENTS
- Leveraging charitable status for discounting or free services & applications
- Delivery of Project Management & Operations process task workflow Method Solution
- Data architecture for Heritage Foundation’s 26000 Property Assets, (Housing & Commercial) Property Management Data for process and income.
- Lead for transformation programme for Property & Landlord Consent from paper & excel records to a digital platform Salesforce with future Business intelligence and Data Analytics capabilities.
- Both Delivery & technical hands-on roles for Office 365 – SharePoint, Onedrive and Power Platform, Configuration & Adoption
- Solution Delivery of Service Portal for residential & commercial tenants
I worked as an Information System Architect, Product Owner, and Scrum Master at Letchworth Garden City Heritage Foundation. I led the design and implementation of the organisation’s information and data strategy, focusing on Office 365, SharePoint, and OneDrive deployment. My responsibilities included stakeholder engagement, project management, and transformation programme management. Key projects involved creating a new information and data architecture, deploying the Office 365 suite, digitising property and landlord consent records with Salesforce, and developing a service portal for tenants. Achievements included enhancing Office 365 utilisation, engaging stakeholders effectively, managing data for 26,000 property assets, transitioning from paper to digital records, and improving service delivery via a new service portal. I supported varied team sizes, sometimes over 200 users, and reported directly to the CEO.
- I served as a Tools and Technology Officer at the UK Government’s Department of Health and Social Care (DHSC) – Before the change in Oct 2021 to UKHSA
- Utilising Agile methodologies such as DSDM, Scrum, and Prince 2, I managed and supported various projects, including the implementation of Salesforce for university services, administration of Egress Document Management, and setup of Halo tools like Jira, Confluence, and SharePoint.
- My role involved extensive stakeholder communication, digital and data change management, and epidemiological data visualisation and analysis.
- Key achievements included enhancing digital capabilities through Salesforce implementation, improving document management processes, streamlining digital operations with Halo tools, and ensuring a smooth transition of tools and technology for the UKHSA. My work improved the responsiveness and adaptability of digital services, supporting a core team of 5 and a programme team of 25 members.
2018
KEY ACHIEVEMENTS
- Set Business Vision, 5 year strategy and yearly business plans
- Defined Enterprise Architecture – Open Source Software Pentaho PDI, Data Model, Atlassian Suite
- Accomplishment team Agile mindset and working toward Business Agility for the rest of the organisation.
- Completed MVP (Platform X) within 7 months on time, on budget and with required quality.
- Implemented DevOps – CD/CI/CR
- Delivered Test-driven development (TDD) with automated testing.
- Recruited and built teams of people.
- Achieved Cyber Essentials Certification for the organisation.
- Achieved NHS Digital Data Security and Protection Toolkit standard for IG Governance and Compliance.
- Maintained and renewed the approval of Section 251 of Health and Social care Act for the organisations National Clinical Audit.
- Driving the release of ICNARC Case Mix Programme Dataset Version 4.0
2017
KEY ACHIEVEMENTS
- Provided consultancy for vendor selection, SAP Business One, MS Dynamics and Sage – Review, Advice and Guidances – Selected SAP Business One – Enterprise and Solution Architecture Set
- Recruited to head hunt the permanent “Head of EPR”.
2016
KEY ACHIEVEMENTS
- Set strategy for resource management to respond to the charity’s business priorities in a cost-effective manner. Provided in-depth knowledge of the charity’s business and Information strategies, and what objectives and business benefit must be fulfilled.
- Set strategy for monitoring and managing the performance of Information-related systems and services, in respect of their contribution to the charity’s performance
- Development a project and application for ensuring members schools are fully briefed on the security and safety situation, are provided with up-to date country information, training with the FCO and UN.
- Implemented ECISConnect.org (Linked-in for International school) with a pipeline of 100,000 users by the end of 2017.
- Lead the re-design of the corporate website to be launched in the winter of 2017.
- Recommended and implemented Office 365 – Most Products, Exchange, Skype for Business, SharePoint, and BI.
2014
KEY ACHIEVEMENTS
Provided recommendations which will impact the technology landscape of Cuba for the next decade and its social and economic development by providing of PSTN new public telephone system, increased internet bandwidth from locations (MPLS) where Internet access (WIFI) is used on a collective basis, such as in work places, parks, schools, University and Businesses.
2011
KEY ACHIEVEMENTS
- The first dedicated IT leader, directly managing 3 that grown to 7 over 3 years and over 20 outsourcing partners covering 2 sites with multiple IT functions.
- Created and implemented of strategies and policies (ITIL) for the next 5 years, lined to an £38m company to £80m.
- Replaced the legacy infrastructure with the first 4 months in order to support the new ERP (Storage, Sage Line 300 & 500, Netnapp, Vmware, Cisco, VOIP, mobile, cloud & exchange – server migrations (P2V and V2V) and applications virtualisation).
- Lead and implemented a new ERP as the pervious implementation of the legacy ERP failed within the first 6 months
- Designed and implemented BRAD using Pentaho – PDI – Business Intelligence & Data Engineering
- Designed and implement RIO H&S System.
- Maintained ISO 9001
KEY ACHIEVEMENTS
- Provided independent consultancy on Electronic Patient Records Systems (SME subject matter expert) to 5 MPs for a Commons Public Accounts Committee Meeting and the published report.
- Provided evidence and advice from the Department of Health and its contractors BT and Computer Sciences Corporation (CSC), it was examined for the delivery of care records systems under the National Programme for IT in the NHS.
2008
Ansel Group & Independent Living Group – Technology Consultant
Feb 2009 - Mar 2011
KEY ACHIEVEMENTS
- Delivered Strategy & Design
- Selected and Delivered EPR – Electronic Patient Record System
- Delivery of training of System
- Implement of one the UK’s first 100 Hosted Virtual Desktops projects.
2005
KEY ACHIEVEMENTS
- SAP (ERP) implementations across Europe, the Middle East and Africa
- Setting Architecture processes
- Defining strategic and tactical IT planning
- Building Teams
1998
Responsible Systems Engineer/Team Leader /Project Manager, Intermigration Projects Leader, Hardware Installation, Software installation, Scripts Author and Technical Adviser.
Bindley Business Systems
Jan 1998 - June 1998
Working with Computacenter as Contractor for Severn Trent Water
Migrating Seven Trent E-mail’s from CC.Mail to Lotus Notes. Throughout the six-month contact I worked under an intermigration consultant.
1997
I joined BT as a Technical Adviser for the Group Motor Transport Department, specialising in the deployment of Microsoft Windows NT 4. I advised on different ways of deploying not only Windows NT but also any operating system and software. During my time at BT I used a lot of Microsoft BackOffice Family products. I was only 18 year old and already using GHOST imaging tools and developing an understand for the future, on what would become VMware Virtualization.
I also started to use Paypal in 1997!
1996
Starting my Career
Technical Services Trainee
I joined Vector in January 1997, as a Technical Services Trainee. Vector Networks is a software company, which specialises in network management control software; my role was to give technical support to customers and distributors.
The product was very similar to Microsoft SMS – System Management Server and PC Anywhere.
In the Beginning
